Wednesday 24 July 2013

SharePoint 2013 Document Information Panel causes Office applications to crash

Another day in working on a production SharePoint 2013 for the real company and we have some more issues! As expected!

For some reason, after a successful publish of a content type from my Content Type Hub site collection to a subscribing site collection (see my last blog post), I encountered a strange problem.
Namely, the site column which I created and included in my content type happened to be a Managed Metadata column. After configuring it to be included in a Document Information Panel and upon opening a document form a library, the office applications (Excel, Word...) were crashing. This was happening while the Document Information Panel was trying to load.
For testing purposes, I deleted a Metadata Column from the content type, later deleted content type from the Document Library and documents were opening.

I could not afford to not have a Managed Metadata column in my library therefore I had to find a solution to get it working.

The first, immediate thought that came to my mind was: Because I have MS Office 2010 and SharePoint Designer 2013 installed on my machine, I knew this can cause issues. (You have to use SharePoint Designer 2013 if you are working on SharePoint Server 2013). Both Office 2010 and SharePoint Designer are 32-bit software, otherwise they will not work. I tried to go to:

Control Panel -> Programs and Features -> Click on MS Office 2010 -> Change -> Repair!

You restart the computer and it all works! The Document Information Panel loads in successfully with Managed Metadata Column in it.

Stay tuned for more issues with bloody Sharepoint!    

4 comments:

  1. Worked for me! Thanks for the post!

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  2. Great post - a repair sorted it. Thanks!

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  3. thanks...good post

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  4. Fantastic! Worked a treat with office 2013 and sharepoint 2010 and SPD 2010.
    Thankyou.

    ReplyDelete